1. Our Commitment to Your Privacy

Ezekiel Enterprises LLC ("we," "us," or "our") operates Front Desk, a business communication platform for service business owners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service at frontdesk.youroutsourcecmo.com.

2. Information We Collect

Information You Provide Directly

• Your first name and mobile phone number (collected at opt-in)
• Business name, address, and contact information (provided during setup)
• Payment information (processed securely via Stripe — we do not store raw card data)
• Communications you have through the Front Desk platform

Information Collected Automatically

• IP address at time of opt-in (recorded for consent verification)
• Timestamp of consent (recorded for compliance purposes)
• Device type and browser information
• Usage data including session activity and feature interactions

Information from Your Customers

When your customers interact with Front Desk on your behalf, we collect their name, phone number, and conversation content. You are responsible for ensuring you have the appropriate authority to use Front Desk to communicate with your customers.

3. How We Use Your Information

We use the information we collect exclusively to:

• Deliver the Front Desk service, including call answering, appointment booking, and follow-up communications
• Send SMS messages you have consented to receive, including missed call alerts, appointment reminders, and service notifications
• Process and manage your subscription and billing
• Provide customer support and respond to your inquiries
• Maintain records of SMS consent for regulatory compliance
• Improve the service based on anonymized usage patterns
• Comply with applicable laws, regulations, and legal obligations

We do not use your personal information for advertising, marketing to third parties, or any purpose beyond delivering the service you signed up for.

4. SMS Messaging and Consent

When you provide your mobile phone number and check the consent box on our opt-in form, you are expressly consenting to receive SMS text messages from Ezekiel Enterprises LLC.

We record your consent at the time of opt-in, including your name, phone number, IP address, and timestamp. This record is maintained for compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier regulations.

We never share your mobile phone number with third parties for marketing purposes.

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive no further messages. Reply HELP for assistance.

Message and data rates may apply. Message frequency varies based on your business activity and service usage.

5. How We Share Information

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

• Service providers: We work with trusted third-party providers to deliver the service, including Stripe (payment processing), Twilio (SMS delivery), and OpenAI (conversational assistant). These providers are contractually bound to use your data only to deliver services on our behalf.
• Legal compliance: We may disclose information when required by law, court order, or government request, or when necessary to protect the rights, safety, or property of Ezekiel Enterprises LLC or others.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email of any such change and your continued use of the service will constitute acceptance.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. When you cancel your subscription:

• Your account data is retained for 90 days, after which it is permanently deleted
• SMS consent records are retained for a minimum of 4 years for regulatory compliance
• Anonymized, aggregated usage data may be retained indefinitely

You may request deletion of your personal data at any time by contacting us at [email protected]. Requests will be processed within 30 days, subject to our legal retention obligations.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our service
• Encrypted storage of sensitive account information
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our infrastructure

No method of transmission over the internet is 100% secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for data processing (note: this may affect your ability to use the service)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Front Desk is a business service intended solely for adults operating or managing a business. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email to your registered address no less than 14 days before the changes take effect. The updated policy will also be posted at this URL with a revised effective date. Your continued use of the service after the effective date constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, requests, or concerns: